FAQ
HAVE QUESTIONS ABOUT OUR PENS? YOU'VE COME TO THE RIGHT PLACE!
How do I cancel my order?
As long as the order has not shipped yet, please email us at info@arnobernardpens.com and we will cancel the order and issue you a full refund. We also ask that you do not issue a chargeback on the order before cancelling, we will always fully refund any order if requested and you will receive the refund faster if you email us first! Returns will also be refunded in full.
Do I get extra spare parts with my pen?
Yes. Each pen comes packaged with spare parts and includes an Arno Bernard torx screwdriver for disassembly, if needed.
Do you have any certified dealers?
Yes, we have 3 dealers, and they can be found on our dealer page.
How long does it take to ship my pen?
We ship with DHL Express and will provide a tracking number on our website within 1-2 business days. Delivery typically takes 7-10 business days from shipment.
Where are your pens made?
A town called Bethlehem which is located about 3 hours south of Johannesburg, South Africa, near the border of Lesotho.
Where can I see you and your pens in person?
We attend a few trade shows each year to showcase our products. This includes the Blade Show in Atlanta in June, as well as the Dallas Safari Club Show and SCI Convention with our U.S. dealer, African Sporting Creations.
How many people are on your team?
Our close-knit team is currently comprised of 12 talented individuals who bring a diverse range of skills and experiences.
Why Arno Bernard Pens?
Providing excellent customer service is our top priority. We strive to produce the highest quality writing instruments, building each pen with meticulous care and precision. Our devotion to perfection, while a point of pride, limits our production capacity. We choose to focus on quality over quantity.
What future products will Arno Bernard Pens bring out?
We continually strive to innovate, expand, and develop new products. Looking ahead, we plan to introduce additional pen models. Currently, we are focused on refining our flagship Assegai pen. As our team grows, we remain dedicated to investing time into enhancing all aspects of our business.